About Laserwood.se and Annica Leaf Design
The online store Laserwood.se/Annica Leaf Design belongs to the company EJRA-konsult (registration number 781221-5908), which is based in Hjo, Sweden. The company’s postal address is Mofalla Bosgården 2.
If you wish to get in touch with us, please send an email to
[email protected] with your inquiry and contact details, and we will get back to you shortly.
Ordering
Once you have completed your order, an order confirmation will be sent to your email address. The confirmation includes all details about products, prices, billing, and delivery address.
If there is anything incorrect in the order confirmation, you should contact us immediately via email at
[email protected].
Delivery
Our normal delivery times are 4 days. NOTE: Orders placed on weekends are shipped at the earliest 4 days after the item has been manufactured. Your item begins production after you place your order.
If delays in delivery occur (without us notifying you of a longer delivery time), please contact us at
[email protected].
We usually ship with PostNord as a letter or parcel letter for orders up to 2 kg.
Orders over 2 kg are shipped using PostNord’s parcel service.
We have good experience with postal services. If a shipment is lost, a case will be opened with the selected carrier.
Prices
All prices in the store are stated in SEK and include 25% VAT.
We reserve the right to adjust prices due to supplier price changes, printing errors in the price list, or incorrect pricing caused by inaccurate information.
Right of Withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal from the date you receive the product.
When exercising your right of withdrawal:
You must notify us that you regret your purchase. The message should be sent to [
[email protected]](mailto:
[email protected]) and must clearly include your name, address, email address, order number, and which items the return concerns.
You must return the products promptly and no later than 14 days after notifying us.
You are responsible for return shipping, delivery condition, and the state of the products upon return. Products should therefore be well packaged and preferably in their original packaging.
The right of withdrawal does not apply to:
* Products sealed for health or hygiene reasons if the seal has been broken by you
* Custom-made products tailored specifically for you or with a clear personal engraving/design
* Services that have been fully performed where you have explicitly agreed that the service begins without the right of withdrawal
Complaints and Claims
We inspect all products before shipping them to you. If a product is still damaged or incorrectly delivered upon arrival, we will, in accordance with applicable consumer protection laws, rectify the issue free of charge.
You must always contact us for approval before returning a defective item.
Complaints must be submitted immediately after the defect is discovered.
How to file a complaint:
All faults or defects must be reported to
[email protected] with your name, address, email address, order number, and a description of the issue.
If we are unable to fix the issue or provide a similar product, we will refund you for the defective product in accordance with consumer protection laws. We cover return shipping for approved claims.
We reserve the right to reject a complaint if the product is not faulty according to applicable laws. We follow guidelines from the Swedish National Board for Consumer Disputes (ARN).
Limitation of Liability
We are not responsible for indirect damages caused by the product.
We accept no responsibility for delays or errors caused by circumstances beyond our control (Force Majeure), such as labor disputes, fire, war, government decisions, or reduced/failed deliveries from suppliers.
We also take no responsibility for changes to products or product characteristics made by suppliers or other factors beyond our control.
Product Information
We reserve the right for any typographical errors on this website and for products being sold out.
We do not guarantee that images reflect the exact appearance of the products, as color variations may occur depending on screen, photo quality, and resolution. We always strive to present products as accurately as possible.
Cookie Information
According to the law on electronic information, website visitors must be informed about the use of cookies for privacy purposes.
A cookie is a small text file stored on your computer that enables various website functions and can track browsing behavior. You can set your browser to automatically refuse cookies. More information is available on the Swedish Post and Telecom Authority’s website.
Personal Data
By shopping at Laserwood.se, you accept our data protection policy and our processing of your personal data. We value your privacy and do not collect more information than necessary to process your order.
We never sell or share your data with third parties without legal basis.
Laserwood.se is responsible for processing personal data you provide as a customer. Your data is used to manage your order and, where applicable, to send newsletters or promotional offers tailored to your preferences.
Below is a summary of how we store and process your data in accordance with the GDPR:
What is personal data?
Any information that can directly or indirectly identify a natural person.
What data do we store?
To process your order and handle customer service inquiries, we store your first and last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as there is a legal basis, such as fulfilling a contract or complying with legal obligations (e.g., accounting laws).
Legal basis
Your data is processed to fulfill the contract when making a purchase.
Marketing and similar communications are sent only with your consent.
What data is shared and why?
Payment provider
When making a purchase, information such as name, address, email, and phone number is shared with the payment provider. If paying by invoice, your personal identification number may also be stored.
This information is used to complete the purchase and prevent fraud.
Payment provider used: Swish.
Shipping companies
To deliver your order, we share your name and address with the shipping company. Email and/or phone number may also be shared for delivery notifications.
We use PostNord for shipping.
Your Rights
*Right of access: You can request a copy of all data we hold about you.
*Right to rectification: You can request correction of incorrect or incomplete data.
*Right to erasure:You can request deletion of your data, except where legal obligations require retention.
Data Protection Responsibility
Laserwood.se is responsible for storing and processing personal data and ensures compliance with applicable regulations.
How We Protect Your Data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store and process sensitive information.
We use a Swedish platform, Quickbutik, operated by Quickbutik AB in Helsingborg.
Changes to Terms
We reserve the right to change these terms at any time. Updates will be published on the website and are considered accepted when placing an order or visiting the site.
Disputes and Governing Law
If a dispute cannot be resolved with customer service, you can contact the Swedish National Board for Consumer Disputes (ARN).
EU residents outside Sweden can submit complaints via the EU Commission’s online dispute resolution platform: [http://ec.europa.eu/consumers/odr](http://ec.europa.eu/consumers/odr)
In case of disputes, we follow decisions from ARN or equivalent bodies.
These terms shall be interpreted in accordance with Swedish law.
